Terms of service

In plain English: You pay monthly, you can leave monthly, and your data is yours. We build and run your reporting as a managed service. The trial is 30 days and free. The rest of this page says the same things in the language a contract needs.

These terms are a business-to-business agreement between Tesylate Ltd (registered in England and Wales, company number 11281502, registered office 22 Apollo Way, Hemel Hempstead, England, HP2 5QG — “Tesylate”, “we”) and the organisation taking the service (“you”). Tesylate is for businesses; by signing up you confirm you are acting for a business, not as a consumer.

1. The service

In plain English: We sync data out of the systems you already use into one governed data model, then serve it back as reports, dashboards, apps and AI answers — and we do the building and running for you.

The Tesylate service comprises, as included in your plan:

• Data platform — connectors (277 at the last count) syncing your business systems into a governed data warehouse we operate for you.
• App platform — Module Builder, for modules and micro-apps on your data without code.
• Reporting — dashboards, leaderboards, wallboards and signage, and email snapshot distribution.
• AI access — optional MCP/assistant access, letting AI assistants answer questions of your live data (see clause 8).
• Managed service — we build and maintain the syncs, model and reports; you need no in-house data team.

2. Free trial

New customers get a 30-day free trial. No payment is taken during the trial. At the end of the trial the service continues only if you subscribe; if you don’t, it stops and clause 10 (your data on exit) applies.

3. Fees and payment

• Plans are £595, £895 or £1,295 per month plus VAT, depending on tier.
• Billing is monthly in advance. Invoices are issued through Zoho Books and payment is collected by GoCardless Direct Debit.
• Prices can change with at least 30 days’ written notice, never mid-billing-period. If you don’t like a new price, cancel before it takes effect (clause 4).
• Late payment: we may suspend the service if an invoice is more than 14 days overdue, after warning you, and may charge interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4. Term and cancellation

In plain English: Monthly rolling. No annual lock-in. Cancel whenever you like and you pay to the end of the month you’re in — nothing after.

The subscription rolls month to month. Either of us may cancel by written notice (email is fine), taking effect at the end of the current monthly billing period. There is no minimum term and no cancellation fee. Fees already paid for the current period are not refunded, and no further fees fall due.

5. What we commit to

• We provide the service with reasonable skill and care, as a managed, done-for-you service.
• Support: email support with a 3-hour response SLA.
• Availability: we do not publish an uptime percentage, because we won’t print a number we haven’t independently verified. We work to keep the service continuously available, schedule maintenance outside UK business hours where practicable, and tell you about planned downtime in advance.
• Reports and models are maintained and changed as your business changes, within fair use of your plan.

6. What you commit to

• Give us the access we need to your source systems, and keep those credentials valid.
• Use the service lawfully, and make sure you have the right to sync the data you connect — including any personal data in it.
• Keep your account credentials confidential; you are responsible for what is done under them.
• Not resell the service, attempt to breach its security, use it to send spam or store unlawful material, or reverse-engineer it beyond what law permits. That is the whole acceptable-use policy: don’t break the law, don’t break the service, don’t pass it off as yours.

7. Your data

In plain English: Your data is yours, full stop. We are the processor; you are the controller. On exit you get it back.

• You own your data and everything derived from it in your warehouse.
• We process personal data within it only on your documented instructions, under the Data Processing Addendum, which forms part of these terms. Current suppliers are in the sub-processor list.
• We may use aggregated, non-identifying operational statistics (for example, sync volumes) to run and improve the service — never your business content, and never to benefit another customer.

8. AI features

MCP/assistant access is optional and off until you switch it on. When enabled, queries and relevant data are processed by Anthropic to generate answers. You can turn the feature off at any time; turning it off stops further data going to Anthropic.

9. Intellectual property

We keep ownership of the Tesylate platform, connectors and templates. You keep ownership of your data (clause 7) and your business content. You grant us the licence we need to host and process your data to provide the service, and no more. For bespoke modules and reports built for you: you own the configuration, and Tesylate owns the reusable underlying components.

10. Your data on exit

On cancellation or trial expiry we will, on request within 30 days, provide an export of your warehouse data in a reasonable machine-readable format (such as CSV or a SQL dump). We then delete your data from live systems and from backups on the normal backup cycle.

11. Confidentiality

Each of us keeps the other’s non-public information confidential and uses it only for this agreement, except where disclosure is required by law. This survives the end of the agreement.

12. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded (including for death or personal injury caused by negligence, or fraud). Subject to that:

• Neither party is liable for indirect or consequential loss, or loss of profits, revenue or anticipated savings.
• Each party’s total liability under this agreement in any 12-month period is capped at the fees you paid in that period.
• We are not liable for the content or accuracy of data in your source systems, or for decisions you take on reports built from it.

13. Suspension and termination for cause

Either party may terminate immediately on written notice if the other materially breaches these terms and fails to fix the breach within 14 days of being told, or becomes insolvent. We may suspend the service for non-payment (clause 3) or a serious security or legal risk, restoring it as soon as the issue is resolved.

14. General

• Changes to these terms: we may update them with at least 30 days’ notice by email; if you object, you may cancel under clause 4 before the change takes effect.
• Force majeure: neither party is liable for failure caused by events outside its reasonable control.
• Assignment: neither party may assign this agreement without the other’s consent, not unreasonably withheld — except we may assign to a successor of our business.
• Entire agreement: these terms, the DPA and your order form are the whole agreement and replace prior discussions.
• Notices: to us at support@tesylate.com; to you at your account owner’s email address.
• Governing law: England and Wales, with exclusive jurisdiction of the English courts.

15. Using this website

Short version for visitors who never sign up: the site content is ours (or licensed to us), it is provided as general information not advice, and you may not scrape it, misrepresent it, or attack the site. Testimonials are real quotes from named reviewers, reproduced verbatim.